Shipping policy

SHIPPING POLICY

Last updated: September 29, 2026

Thank you for shopping with The Other Athlete Co.™. Many of our products are made especially for you when you place your order. Below is information about how our production and shipping process works.

ORDER PROCESSING & PRODUCTION

Many The Other Athlete Co. products are made to order. This means your item enters production after your order is placed.

Production times vary depending on the product, availability, and fulfillment location. Most orders require several business days for production before they are shipped.

Please note that production time and shipping time are separate. Estimated delivery dates shown at checkout are estimates and are not guaranteed.

SHIPPING RATES

Available shipping methods and applicable shipping charges are displayed at checkout before you complete your purchase. Rates may vary based on the products ordered, destination, and available shipping service.

TRACKING

When tracking is available, you will receive shipping confirmation and tracking information after your order has shipped.

Please allow time for the carrier to update tracking information after a shipping label is created.

MULTIPLE SHIPMENTS

We work with multiple fulfillment locations and production partners. If you order more than one product, your items may be produced at different facilities and may arrive in separate packages at different times.

You will not be charged additional shipping after checkout because an order is divided into multiple shipments.

DELIVERY TIMES

Delivery times vary based on the shipping destination, carrier, product availability, production time, and other circumstances outside our control.

Carrier delays, weather, holidays, and other unexpected events may affect delivery times.

If you are ordering for a race, competition, holiday, or other special event, we recommend ordering as early as possible. We cannot guarantee delivery by a particular event date unless expressly stated otherwise.

ADDRESS ACCURACY

Please carefully review your shipping address before submitting your order.

Customers are responsible for providing a complete and accurate delivery address. If you discover an address error immediately after ordering, please contact us as soon as possible at jessi@theotherathleteco.com.

Once an order has entered production or shipped, we may not be able to change the delivery address.

Additional shipping costs resulting from an incorrect or incomplete address may be the customer’s responsibility where permitted by applicable law.

LOST, DELAYED, OR MISSING PACKAGES

If your tracking shows your package as delivered but you cannot locate it, please check around the delivery location and with household members, neighbors, or your local carrier.

If your package still cannot be located, contact us at jessi@theotherathleteco.com with your order number and we will help determine the appropriate next steps.

If tracking has stopped updating or your package appears significantly delayed, please contact us so we can assist you.

DAMAGED OR INCORRECT ORDERS

If an item arrives damaged, defective, misprinted, or incorrect, please contact us within 30 days of receiving your order and include your order number and clear photographs of the issue.

Please see our Return & Refund Policy for additional information.

INTERNATIONAL ORDERS

If international shipping is available for your destination, customers may be responsible for applicable customs duties, import taxes, or other fees imposed by the destination country. These charges are not included in our product prices or shipping charges unless expressly stated at checkout.

QUESTIONS

For questions regarding your shipment or order, contact:

The Other Athlete Co.
A DBA of ENDURKIN LLC
Email: jessi@theotherathleteco.com