Refund policy

RETURN & REFUND POLICY

Thank you for shopping with The Other Athlete Co.™. Many of our products are made especially for you when your order is placed. Because these items are produced on demand, we generally cannot accept returns or exchanges for incorrect size, color, or product selections, or for a change of mind.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

We want you to love what you receive. If your item arrives damaged, defective, misprinted, or you receive an incorrect item, please contact us within 30 days of receiving your order.

Please include your order number, a description of the issue, and clear photos showing the problem. Once reviewed, we will work with you to provide an appropriate replacement or refund when applicable.

SIZE & COLOR SELECTION

Because most of our apparel is made to order, we cannot offer returns or exchanges when the incorrect size or color was ordered. Please review the size guide provided on the product page before placing your order.

Colors may appear slightly different depending on your screen settings and the printing or production process. Minor variations are not considered defects.

ORDER CHANGES & CANCELLATIONS

We begin processing orders as quickly as possible. Once an order has entered production, it generally cannot be changed or canceled. If you notice an error immediately after ordering, please contact us as soon as possible. We will do our best to help, but changes or cancellations cannot be guaranteed.

RETURNING AN ITEM

Please contact us before sending any merchandise back. Items returned without prior authorization may not be accepted or refunded.

Do not return products directly to our fulfillment partners unless you have received specific instructions from The Other Athlete Co.

REFUNDS

When a refund is approved, it will be issued to the original payment method. Your bank or credit card provider may require additional processing time before the refund appears in your account.

Original shipping charges are generally non-refundable unless the order arrived damaged, defective, incorrect, or otherwise qualifies for a refund under applicable law.

LOST OR MISSING ORDERS

If your tracking information shows your package as delivered but you cannot locate it, please check with household members, neighbors, and your local carrier first. If you still cannot locate the package, contact us and we will help determine the appropriate next steps.

EXCEPTIONS

Nothing in this policy limits any rights you may have under applicable consumer protection laws.

QUESTIONS OR ORDER ISSUES

Please contact The Other Athlete Co. through the contact information provided on our website and include your order number so we can assist you as quickly as possible